Returns & Exchanges

Hey rave family! 🎉 We get it—sometimes festival gear doesn’t fit right or match your vibe. No worries! At Iheartraves Shop, we’ve made our returns and exchanges as hassle-free as our payment process. Whether you’re swapping those Bodysuits & One-Pieces for a different size or returning a pair of Boots that didn’t quite stomp the way you hoped, we’ve got you covered. Read on for the deets on how to keep your style flawless!

📦 Return & Exchange Policy Overview

We accept returns and exchanges within 15 days of you receiving your order. Items must be unworn, unwashed, and in original packaging with tags attached. Think of it like this: if it’s ready to rock another rave, it’s good to go! Once we receive your return, we’ll process it faster than a beat drop.

🚫 What Can’t Be Returned or Exchanged?

To keep things safe and sanitary, some items are final sale. Based on our menu and product types, the following cannot be returned or exchanged:

• Beauty & Glitter (for hygiene reasons—once it’s opened, it’s yours to shine with!)
• Hosiery & Leg Wraps (unless defective, as these are intimate apparel)
• Masks & Bandanas (for health and safety, these are non-returnable)
• Clearance items (all sales are final—grab ’em while they’re hot!)

If you’re unsure, check the product description or contact our support squad before ordering. We’re here to help you avoid any fashion faux pas!

🔁 How to Initiate a Return or Exchange

Follow these simple steps to get the process rolling. It’s easier than nailing a dance move!

1. Contact Us Within 15 Days: Email us at [email protected] with your order number and what you’d like to return or exchange. Use the template below to make it super clear.
2. Wait for Approval: Our support squad will reply within 24–48 hours with a Return Authorization Number and instructions. Don’t ship anything back without this—it helps us track your package like a pro!
3. Pack Your Items: Place the items in their original packaging, include all tags, and seal it up tight. Add a copy of your order confirmation or the return form we provide.
4. Ship It Back: Send your return to our address: 361 Parmley Lane, Nashville, US 37207. Use a trackable shipping method (like USPS or FedEx) so we don’t lose your gear in transit. Return shipping costs are on you, unless it’s our mistake.
5. We Process It: Once we receive and inspect your return (allow 3–5 business days), we’ll notify you and handle the refund or exchange. For exchanges, we’ll ship your new item ASAP using your preferred shipping method.

💸 Refunds: When and How You Get Your Money Back

We process refunds within 5–7 business days of receiving your return. Here’s the lowdown:

• Original Payment Method: Refunds go back to how you paid. Credit card (Visa, MasterCard, JCB) or PayPal—it’s your choice! Note: It might take another 3–10 business days for the refund to show up in your account, depending on your bank or PayPal.
• What’s Refunded: We refund the item price and any tax, but not the original shipping cost (unless it’s a return due to our error). If you used free shipping on orders over $50, we’ll deduct a standard shipping fee from your refund to cover our costs—fair warning!
• Exchange Shipping: For exchanges, we cover the cost to reship your new item. You’ll get the same shipping method you chose initially (Standard or Free Shipping).

📝 Return & Exchange Request Template

Copy and paste this into an email to [email protected] to get started. Fill in the blanks and we’ll take it from there!

❓ Need Help? Contact Our Support Squad!

Got questions? We’re all ears! Email us at [email protected] or write to 361 Parmley Lane, Nashville, US 37207. We aim to reply within 24–48 hours—because your festival prep shouldn’t wait!

Thanks for shopping with Iheartraves Shop—where your style is as electric as the music! Keep raving, and we’ll keep the fashion flowing. 💖