Hey rave family! At Iheartraves Shop, we’re all about bringing you the boldest festival gear with lightning-fast delivery and unbeatable vibes. We know you might have questions about our products, shipping, payments, and more, so we’ve put together this FAQ to keep you glowing and informed. Whether you’re prepping for EDC, Tomorrowland, or your local party, we’ve got your back! Let’s dive in and get you ready to shine under the strobe lights. 💫
🎪 Product Questions
What kind of products do you offer for festival fashion?
We’ve got everything to make you stand out in the crowd! Our menu includes Accessories, Bags & Fanny Packs, Beauty & Glitter, Bodysuits & One-Pieces, Boots (like Demonia), Bottoms, Boxers, Dresses & Sets, Glasses, Harnesses & Jewelry, Hats & Hair Accessories, Hosiery & Leg Wraps, Masks & Bandanas, and more from Brands We Love. From holographic boots to rhinestone bikini sets, we’re your go-to for electric style that powers your party vibes!
Do you have items for men as well?
Absolutely! Our “Men” section features bold options like boxers, bottoms, and accessories designed to help everyone in the rave family glow up. We believe festival fashion knows no boundaries, so we offer unisex and gender-inclusive pieces too.
Are your products limited to certain seasons or collections?
We regularly update our Collections and Clearance sections with new drops, so you can always find fresh gear for any festival season. Check back often for the latest trends and exclusive items!
🚚 Shipping & Delivery
How long does shipping take, and what are my options?
We offer two rad shipping methods to get your gear to you fast:
- Standard Shipping (The Main Stage Express): $12.95, delivered in 10-15 days after shipping via DHL or FedEx. Perfect for when you need those metallic bodysuits ASAP!
- Free Shipping (The Eternal Sunset Cruise): Completely FREE on orders over $50, delivered in 15-25 days after shipping via EMS. Great for planning ahead and saving coins for tickets!
Do you ship worldwide?
Yes! We ship globally because music and fashion know no borders. However, some remote areas in Asia and other locations might have slightly longer delivery times. We’re always working to expand our reach so everyone can join the Iheartraves movement!
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to follow your festival fashion’s journey in real-time—the anticipation is part of the fun! If you have issues, hit up our support squad at [email protected].
What’s your pro tip for festival season orders?
Plan ahead! For events like EDC or Tomorrowland, order 3-4 weeks in advance with free shipping or 2-3 weeks with standard shipping to ensure you’re glowing when the music starts. 🎵
💳 Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your checkout smooth and secure. No boring delays—just fast transactions to keep the party going!
Do I need an account to place an order?
Nope, you can shop as a guest! But creating an account lets you track orders faster, save favorites, and get exclusive deals. It’s like having a backstage pass to all the rave fashion fun.
Is there a discount for first-time orders?
Yes! Use code ERRJCZ for 10% OFF your first order. It’s our way of welcoming you to the Iheartraves family—ready to make waves? Shop now!
🔁 Returns & Exchanges
What is your return policy?
We want you to love your gear! You can return items within 15 days of receiving them, as long as they’re in original condition. Just contact our support squad at [email protected] to start the process. Note: Clearance items might be final sale, so check product details before ordering.
How do I handle exchanges for wrong sizes or defective items?
Oops! If something’s not right, email us at [email protected] within 15 days of delivery. We’ll help you exchange for the correct size or a replacement—we’re here to ensure you shine flawlessly!
🌍 General Info
Where is Iheartraves Shop based?
We’re rocking out from 361 Parmley Lane, Nashville, US 37207. But our vibes reach worldwide, from Tokyo to Sydney!
What if I have more questions?
Our support squad is always here to help! Email us at [email protected], and we’ll get back to you faster than a beat drop. Life’s too short for boring clothes and slow responses—so let’s keep raving together! 🎉